Contact Northeast Remote Surveillance and Alarm, LLC (NERSA) to discuss commercial security installation, monitoring, or an existing-system upgrade.
open the assessment request form
Tell us your facility location, the systems involved, and what needs to improve.
Whether you are planning a new system, expanding an existing installation, correcting recurring problems, changing providers, taking over undocumented equipment, or evaluating a larger security modernization project, our team can help determine the appropriate next step.
Business, Industrial & Professionally Managed Properties
Call 1-888-344-3846 or open the assessment request form to discuss your project.
Tell Us About Your Security Project
Providing a few details about the property and the work you are considering helps us understand the request before we contact you.
Useful information may include:
- Property address
- Type of facility
- Number of buildings
- Security systems currently installed
- Known problems
- Systems you want to add or replace
- Number of cameras or controlled doors
- Existing alarm or monitoring provider
- Vehicle gates or intercom entrances
- Required project timeline
- Whether the property is occupied or under construction
- Any available drawings, equipment lists, or photographs
You do not need to know the exact equipment or system design before contacting us.
NERSA begins with the facility and operational requirement before recommending equipment.
Contact Information
Northeast Remote Surveillance and Alarm, LLC
Phone:
1-888-344-3846
Primary Service Area:
Pennsylvania
Selected Project Coverage:
New Jersey, Delaware, Maryland, and surrounding Mid-Atlantic markets based on project scope and service requirements.
Business Focus:
Commercial, industrial, institutional, municipal, healthcare, educational, warehouse, logistics, manufacturing, office, contractor, and multi-site properties.
Request a Commercial Security Assessment
A commercial security assessment may involve:
- Video surveillance
- Access control
- Intrusion alarms
- Fire alarm systems
- Commercial monitoring
- Remote video monitoring
- Intercoms and visitor entry
- Vehicle gates
- License-plate recognition
- Structured cabling
- Fiber
- Security network infrastructure
- Existing-system upgrades
- Provider takeovers
- Multi-building systems
- Multi-site security
- Unified security systems
- Managed security and system-health monitoring
New Security System Projects
If you are planning a new commercial security system, contact NERSA to discuss the facility, operating requirements, existing infrastructure, and project objectives.
New projects may include:
- New construction
- Building renovations
- Facility expansions
- New warehouses
- Manufacturing facilities
- Offices
- Commercial campuses
- Distribution centers
- Additional business locations
- New controlled entrances
- New camera systems
- New intrusion protection
- New fire alarm projects
- New monitoring services
For broader system planning, visit Commercial and Industrial Security Services.
Existing Security System Problems
Contact NERSA if an existing commercial security system is unreliable, unsupported, poorly documented, or no longer meets the needs of the property.
Common concerns include:
- Failed cameras
- Missing recordings
- Poor video quality
- Short recording retention
- Unsupported recorders
- Access-control problems
- Failed readers
- Doors that do not operate correctly
- Former employees with active credentials
- Alarm communication failures
- Outdated monitoring contacts
- Intercom problems
- Gate access issues
- Lost administrator passwords
- Unknown cloud accounts
- Undocumented cabling
- Unsupported software
- Repeated service problems
For existing-system planning, visit Commercial Security System Upgrades, Retrofits and Takeovers.
Provider Takeovers and Monitoring Transitions
NERSA can evaluate qualifying commercial security systems that were installed or managed by another provider.
A takeover may involve:
- Equipment inspection
- Administrator access review
- Account ownership
- Programming access
- Monitoring transition
- User cleanup
- Credential cleanup
- Communication upgrades
- System documentation
- Equipment replacement where required
Customer authorization is required before NERSA accesses or modifies an existing system.
A takeover does not automatically mean every installed component can remain in service.
Multi-Site and Enterprise Projects
Organizations operating several buildings or business locations can contact NERSA for coordinated security planning.
Multi-site projects may involve:
- Shared credentials
- Centralized administration
- Multi-location video
- Standardized alarm monitoring
- Corporate and local user roles
- Common naming standards
- Acquired locations
- New-site deployment
- Phased modernization
- Unified security platforms
- System-health monitoring
- Regional expansion
NERSA supports projects ranging from two connected commercial properties to larger regional organizations.
Service Area Questions
NERSA’s primary commercial service footprint is Pennsylvania.
Major Pennsylvania markets include:
- Lehigh Valley
- Greater Reading and Berks County
- Northeastern Pennsylvania
- Greater Philadelphia
- Southeastern Pennsylvania
- Harrisburg
- Selected Central Pennsylvania markets
Selected projects may also be supported in New Jersey, Delaware, Maryland, and surrounding Mid-Atlantic markets depending on location, system type, licensing, permitting, inspection responsibilities, travel, scheduling, and long-term service requirements.
For geographic coverage, visit NERSA Service Areas.
Emergency and Active Alarm Situations
If you are experiencing an active emergency, fire, burglary, medical event, or immediate threat to life or property, contact 911 or the appropriate emergency service first.
For active monitored alarm accounts, use the monitoring instructions and emergency contact procedures established for your account.
The website contact form should not be used as an emergency-response method.
Existing Customers
Existing customers contacting NERSA about service should provide, when available:
- Company name
- Property address
- Contact person
- Phone number
- System type
- Description of the issue
- Whether the problem is affecting normal operation
- Equipment or device involved
- Any recent changes to the property, network, or system
Providing clear information helps the service team identify the appropriate next step.
Frequently Asked Questions
Does NERSA provide single-family home security systems?
No. NERSA does not provide security installations for individual homes or single-family residences. We serve businesses, industrial and institutional facilities, and professionally managed apartment communities, including shared entrances, common areas, and grounds.
What information should I provide when requesting a quote?
Provide the property address, facility type, systems involved, known problems or desired improvements, approximate scope, and preferred project timing. Photos, drawings, and existing equipment information can also be helpful when available.
Can NERSA look at a system installed by another company?
Yes. NERSA can evaluate qualifying commercial systems installed by another provider when the customer has authorized the assessment.
Do I need to know what equipment I want before contacting NERSA?
No. NERSA can begin by reviewing the property and operational requirements before recommending appropriate technology.
Can NERSA work with existing equipment?
Possibly. Existing equipment may be retained when it is compatible, supportable, reliable, properly installed, and appropriate for the completed system.
Can I contact NERSA about multiple locations?
Yes. Multi-site organizations can contact NERSA regarding centralized administration, shared credentials, monitoring, system standardization, acquisitions, upgrades, and phased deployments.
Does NERSA provide commercial fire alarm systems?
Yes. NERSA supports qualifying commercial fire alarm and life-safety projects based on the building, scope, applicable requirements, design responsibilities, permits, inspections, and jurisdiction.
Can I request an on-site assessment?
Yes. Use the assessment request form to discuss the property and determine the appropriate next step.
Contact Northeast Remote Surveillance and Alarm
If your business needs a new commercial security system, an existing-system assessment, additional cameras, access control, intrusion protection, fire alarm work, monitoring, intercoms, vehicle-gate security, infrastructure improvements, a provider takeover, or multi-site security planning, contact Northeast Remote Surveillance and Alarm, LLC.
Request a Commercial Security Assessment.
Commercial & Industrial Properties Only • Established 2008 • New Installations • Upgrades • Takeovers • Monitoring • Multi-Site Support