Contact Northeast Remote Surveillance and Alarm, LLC (NERSA) about a new commercial security project, an existing-system problem or a planned upgrade.
Call 1-888-344-3846 or request a security assessment.
Contact information
Mailing address
Northeast Remote Surveillance and Alarm, LLC
74 West Broad Street, Suite 400
Bethlehem, PA 18018
Our primary service area is Pennsylvania.
Selected projects in New Jersey, Delaware and Maryland depend on scope and ongoing support needs.
Tell us what needs to improve
Start with your contact details, facility location and the problem you want to solve. Equipment lists, approximate scope and timing are helpful when available; you do not need to select a product before contacting us.
Have these details ready
- Property: Company name, site address, building use and the best person to contact.
- Goal or symptom: What you need to see, control or correct; for a fault, note when it began and which devices are affected.
- Existing system: Available equipment makes and model numbers, approximate age and whether your organization controls the account.
- Project timing: Target dates, occupied areas, operating hours and access restrictions that may affect a site visit.
For several locations, identify the first site to review and any requirements shared across the properties. Share only general project details in the initial inquiry; sensitive system records can be discussed through an appropriate follow-up channel.
Choose your next step
New projects
Tell us how the property operates and what staff need to see, control or respond to.
Our service overview explains the available disciplines.
Repairs and upgrades
Describe the affected system, symptoms and recent changes. Include whether the issue interrupts normal operations.
Provider changes
We can evaluate customer-authorized takeovers, account ownership and equipment reuse.
Review upgrade and takeover planning.
Multiple locations
Identify the properties involved, shared requirements and who will administer each system.
Existing customers
Call with your company name, property address, contact number and a description of the issue. Never send passwords or private access credentials through this website.
Emergencies and active alarms
For an active emergency, contact 911 or the appropriate emergency service. For monitored alarms, follow your account’s established response instructions. The website form is not an emergency-response channel.
Common questions
Which properties do you serve?
Businesses, industrial facilities and professionally managed apartment communities, including shared entrances and grounds. We do not install security systems for individual homes.
Can existing equipment stay?
Possibly. Reuse depends on condition, compatibility, support and the requirements of the finished system.
Is my property within your coverage?
Share its location and project scope so we can confirm installation and support availability.
Employment inquiries
Interested in working with NERSA?
Use the employee application for employment inquiries.
Start a conversation
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